Welcome to MyVow (“we”, “our”, “us”).
These Terms of Use (“Terms”) govern your access to and use of our website myvow.co.uk (the “Site”) and the purchase of our products.
By using our Site, you agree to be bound by these Terms. If you do not agree, please do not use this website.
1. General Information
- The Site is operated by MyVow, an online global store specializing in wedding and formal dresses.
- We reserve the right to modify, update, or discontinue any part of the Site at any time without notice.
- These Terms apply to all visitors, users, and customers of the Site.
2. Eligibility
By using this Site, you confirm that you:
- Are at least 18 years old (or the legal age of majority in your country);
- Have the legal capacity to enter into a binding contract;
- Will use the Site only for lawful purposes.
3. Account Registration
To make a purchase or access certain features, you may create an account.
You agree to:
- Provide accurate and complete information;
- Keep your login credentials secure;
- Notify us immediately of any unauthorized use of your account.
We are not responsible for any loss or damage arising from your failure to protect your account credentials.
4. Orders and Payments
- All orders are subject to acceptance and availability.
- Prices are displayed in GBP (£) unless otherwise stated.
- We reserve the right to refuse or cancel any order at our discretion.
- Payment must be made in full at the time of purchase through our approved payment methods (e.g., PayPal, Stripe, or credit/debit cards).
If your payment cannot be processed, your order will not be completed.
5. Product Information
We strive to display our products accurately, including descriptions, images, and colors.
However:
- Actual colors may vary depending on your screen or device.
- All sizes are approximate and may differ slightly due to manufacturing variations.
We reserve the right to correct any typographical or pricing errors at any time.
6. Custom and Made-to-Order Items
For custom-made or made-to-order wedding dresses:
- Production begins only after full payment and confirmation of all measurements/details.
- These products are non-refundable and non-exchangeable, except in cases of manufacturing defects.
- Please review your order carefully before confirming.
7. Shipping and Delivery
- We ship globally using reliable courier partners.
- Delivery times vary by destination and are estimates only.
- MyVow is not responsible for delays caused by customs, natural events, or courier issues.
- Any applicable import taxes, customs duties, or fees are the customer’s responsibility.
8. Returns and Refunds
Please refer to our Return Policy for detailed information.
In summary:
- Standard products may be eligible for return within 7–14 days after receipt, provided they are unused, unworn, and in original packaging.
- Custom or made-to-order dresses are not eligible for return unless defective.
- Refunds will be issued via the original payment method after inspection.
9. Intellectual Property
All content on the Site—including text, images, logos, designs, and software—is the property of MyVow and protected by copyright, trademark, and intellectual property laws.
You may not copy, reproduce, modify, distribute, or use any content without prior written permission from us.
10. User Conduct
You agree not to:
- Use the Site for any unlawful or fraudulent purpose;
- Attempt to hack, disrupt, or compromise our systems;
- Upload harmful software or malicious code;
- Impersonate others or provide false information;
- Use automated tools (bots, scrapers) without authorization.
We reserve the right to suspend or terminate accounts that violate these rules.
11. Third-Party Links
Our Site may include links to third-party websites.
We do not control or endorse these sites and are not responsible for their content, products, or services.
Use them at your own risk and review their respective terms and policies.
12. Disclaimer of Warranties
The Site and all products are provided “as is” and “as available”, without warranties of any kind, express or implied.
We make no guarantees about:
- Uninterrupted access to the Site;
- Accuracy, reliability, or completeness of content;
- Compatibility with your device or browser.
Your use of the Site is at your sole risk.
13. Limitation of Liability
To the fullest extent permitted by law:
- MyVow shall not be liable for any indirect, incidental, or consequential damages (including loss of profits, data, or goodwill) arising from your use of the Site or products.
- Our total liability for any claim shall not exceed the total amount paid by you for the product giving rise to the claim.
14. Indemnification
You agree to indemnify and hold MyVow, its employees, and affiliates harmless from any claims, losses, or damages arising from your violation of these Terms or misuse of the Site.
15. Changes to These Terms
We may update or revise these Terms at any time.
Updates will take effect immediately upon posting on this page.
By continuing to use the Site after changes, you agree to the revised Terms.
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